Return and Refund Policy

RETURN & EXCHANGE POLICY

At Bento Bunny®, we strive to provide a seamless and convenient shopping experience. Once an order has been delivered, customers have the right to exchange the product within 3 days of receiving it, provided that it has not been used and the packaging remains unopened and undamaged. To initiate a return or exchange, please contact us via call ) or email.

Conditions for Exchange: If your product is damaged, defective, incorrect, or incomplete at the time of delivery, please raise a return request on our website or through Customer Care. The return request must be submitted within 7 days from the date of delivery.

• The product must be in its original, undamaged packaging (carefully opened packages will not be considered damaged).
  
• The product received must not match the original order.
• The customer is responsible for paying the shipping charges for the exchange.

Valid Reasons to Return an Item:

• The delivered product is damaged (physically destroyed or broken) or defective.
• The delivered product is incomplete (missing items).
• The delivered product is incorrect (wrong product, size, or color).
• The delivered product does not fit (size issue).
• Customers must record a video before opening the parcel to serve as proof of the item's condition.

Return Policy: Products can be returned within 3 days of receiving them, provided they have not been used.

Please note:

• The minimum processing time for returns or exchanges is 15 working days.
• In the case of a refund, shipping and handling charges will not be refunded.

Refund Policy: Bento Bunny® does not offer refunds at this time.